Internet, Telephone & Emergency Numbers in San Pancho

Internet in San Pancho:

Internet access has become much easier over the last few years, and speeds are much faster, generally at least 5mbps. Live streaming is reasonable, though occasionally glitchy. However, communication with the ‘outside world’ has become much easier, and those with businesses and families to keep up with will find they have no problem doing so.
– also, the majority of San Pancho vacation rental houses provide phone lines and wi/fi.
– and if you are bringing your own laptop, tablet or smart phone, the principal restaurants/cafés tend to have wireless Internet, for which they can give you the password.

Cell Phones in San Pancho:

Cell phone service in San Pancho has improved considerably over the last few years. International plans are now common, which generally include text messages, data and long distance calling. Many people now use their foreign cell phones here just as they do at home – many of us can receive calls or texts at the beach! Check with your local provider to see your options.

  • it is also possible to buy a Mexican sim card to put in your foreign cell phone. These can be purchased at Telcel or other cellular company offices and they also offer inexpensive plans. The upside is that you can use your own phone, which you know how to operate – the downside is that while that sim card is installed you do not get calls to your regular number, so you have to either set up forwarding or call in and enter your password to check for messages to that regular number. 
  •  another great option is to purchase one of the cheap cell phone models (around $25 USD), sold at Telcel locations, or Kiosko or Oxxo minimarts, which you can find in San Pancho or anywhere in Mexico. These cell phones are pay-as-you-go and you can make and receive international calls. But remember that you then have to learn how to use them, and they are generally unsophisticated and painful to use for texting or emailing. Before leaving San Pancho you can donate the cell phone at Entre Amigos where they will distribute them to families without phones who can use them for emergency calls.

Procedures for making calls from land lines in Mexico:

Phone numbers in the US, Canada and Mexico are the same:

Area Code (xxx)    Prefix  (xxx)    Number  (xxxx)                       

Area codes are not duplicated in the US, Canada and Mexico

  •  to call a local landline (house to house/business), dial only the last seven numbers 258-xxxx (no 311)
  • to call a local cell phone dial 322-xxx-xxxx
  • to call long distance in Mexico, dial 01-xxx-xxx-xxxx
  • to call long distance to the US or Canada, dial +1(001)-xxx-xxx-xxxx
  • to call Europe or another country, dial 00 + country code (eg 0044 for England), plus number
  • to make a collect call within Mexico, dial 020 + number
  • to make a collect call to the US or Canada, dial 090 + number

Emergency Phone Numbers

Police and Fire Services:

Mexico has recently implemented 911 as the emergency number in many states, including Nayarit. This new 911, notated as 9-1-1 in Mexico, number will be for use by both landlines and cell phones. This was implemented in 16 states Oct. 3, 2016, including Nayarit, and the remaining 16 states in Jan. 2017. This includes 060 for local police, 061 for State and Federal District Judicial Police, 065 for the Red Cross, 066 for the national system for citizen emergencies, 068 for fire emergencies and 080 for security and emergency calls.

This is an attempt to centralize and reduce emergency calls to the various numbers they had previously, as they received thousands of duplicate calls to each of the numbers. An interesting note – 911 was chosen because many Mexicans are already familiar with its use in the U.S. through movies and social media.

To report suspicious activity in San Pancho:

  • from a land line dial 045-322-141-5994
  • from Mex. cell dial 322-141-5994 (skip the 045)
  • from foreign cell phone dial +52-1-322-141-5994 

State/Tourist Police (Sayulita Station): 329-291-3890
If there is a lack of police responsiveness or effectiveness in San Pancho, call:
Bahia de Banderas Presidencia Municipal (9am – 5pm): 329-291-1870

 Fire Department: 01-800-830-2185

 For traffic problems, to remove abandoned cars, parking problems, call Transito (9am – 8pm): 01-329-296-5225

For Ambulance Services & Hospitals:

San Pancho’s hospital has 24 hr. emergency facilities.

Located on Calle Africa, 2 blocks north of the main street

Tel. #:   311-258-4077  or  311-258-4229 

Ambulance Services:

Red Cross Ambulance: 01-322-222-1533

Cruz Roja: 01-322-226-1014

Global Ambulance: 01-322-226-1014

Puerto Vallarta/Sayulita Hospitals:

Ameri-Med Hospital: 01-322-226-2080/221-0023

Cornerstone Hospital: 01-322-224-9400

C.M.Q. Hospital: 01-322-223-1919/223-0878

I.M.S.S. Hospital: 01-322-224-3838

Medasist Hospital: 01-322-223-0444

Regional Hospital: 01-322-224 4000

San Javier Hospital: 01-322-226-1010


US Consulate- Nuevo Vallarta  01-322-222-0069         [email protected] 

Liaison for US Consulate (Sayulita) – Heather Murray 322-141-5994 cell
        or emergency 24 hour line (Guadalajara Consulate) 01-333-268-2145  

Canadian Consulate – Puerto Vallarta – 322-293-0098 or 322-293-0099

                  [email protected]  24hrs. 1-800-706-2900

Credit Card Companies:

AmEx – 01-322-223-2955

Mastercard – 01-800-366-3100

Visa – 01-800-706-6600

Other Important Phone Numbers:

Animal Protection:  221-0078

City Hall Bahia de Banderas:  329-291-0818

Consumer Protection (PROFECO):  01-322-225-0000

Cruz Roja (Red Cross):  01-322-222-1533

Electric Company (CFE):  071  or  327-274-0204

Federal Highway Patrol:  911 or 01-322-221-1065

Information, Mexico:  040

INM Immigration Office – Nuevo Vallarta:  01-322-297-6343   or   01-322-297-6344
    – located in Centro Empresarial complex (near San Javier Hospital)

Long Distance, Mexico, Operator Assistance:  020

Long Distance, International, Operator Assistance:  090

Long Distance, Collect Calls using credit card:  800-728-4645

Ministerio Publico:  01-322-222-1762

Motor Vehicle Dept:  01-322-224-8484

Municipal Services:  01-322-223-2500

National Telegraph:  01-322-224-7970

Policia Federal de Caminos (Highway Patrol):  01-322-221-1065/221-152

PROFEPA:  329-298-1608

Secretaria de Medio Ambiente (SEMARNAT):  01-322-222-0703

Social Security:  329-296-5140

State Transit:  01-311-213-5711

Telephone Repair Service:  050

Telmex Office – Bucerias:  329-295-1686

Tourist Information:  01-800-523-0160

Tourist Protection:  01-322-223-2500

Transito in Bucerias:  329-298-1614

Water Company (SEAPAL):  01-322-223-1516 

Compare listings